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Terms of Service

 

This section sets forth the Terms of Service governing the use of our website and defines the relationship between us and users who browse, purchase, or interact with our online services.

1. Introduction and Scope

These Terms of Service apply to all users who access and use our website and govern all browsing, purchasing, and interaction activities.

By accessing or using the website, users fully agree to these terms, which constitute the contractual basis for all transactions conducted through the website.

2. User Accounts and Responsibilities

Users may create an account to access personalized services and manage orders.

Users are responsible for providing accurate, complete, and up-to-date information.
We make reasonable efforts to maintain website functionality, update product information, and protect data security. However, we are not responsible for issues resulting from inaccurate information provided by users.

3. Products, Availability, and Pricing

Product information, including images, descriptions, pricing, and availability, is provided in good faith.

Availability depends on inventory levels and may be adjusted due to logistical requirements.
We reserve the right to modify product pricing or specifications at any time without prior notice.

Our goal is to maintain transparency while allowing necessary updates.

4. Orders and Payments

Orders are confirmed once an order confirmation email is sent.

Payments must be completed using the payment methods available on our website and are protected using industry-standard security measures.

Order processing begins only after payment confirmation and is typically completed within 1–5 business days.

5. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy available on the website.

  • Delivery coverage: United States

  • Shipping cost: Free shipping on all orders within the United States

Processing Cutoff Time:

  • Orders placed before 4:00 PM (Monday–Friday) are processed the same day.
  • Orders placed after 4:00 PM will be processed on the next business day.
  • If a public holiday occurs, processing begins on the next business day.

Estimated delivery time after shipment is 6–12 business days.

6. Order Cancellation

Order cancellation is subject to our Order Cancellation Policy.

  • Customers may request cancellation within 48 hours after payment confirmation, provided the order has not yet been shipped, and will receive a full refund.
  • If the order has already been shipped or the 48-hour period has passed, cancellation is no longer possible. Customers may then follow the return and refund procedure.

We handle all cancellation requests promptly and transparently.

7. Returns and Refunds

Returns and refunds are governed by our Return, Exchange, or Refund Policy.

  • Customers may request a return within 40 days after receiving the order

  • Items must be unused, undamaged, and returned in original packaging

  • Return shipping is covered by us for defective or damaged items

  • For personal preference returns, shipping costs are the customer’s responsibility

We do not offer direct exchanges. Each item is processed individually for quality inspection and logistics tracking.
To obtain a different model or color, a new order must be placed after the refund is completed.

A return shipping label is included inside the package, allowing customers to return items using the provided label.

Once returned items are received and inspected, refunds are processed within 1–5 business days.

8. Personal Information and Privacy

Personal information is handled in accordance with applicable United States privacy laws.

Data processing follows principles of legality, transparency, and security.

9. Governing Law and Dispute Resolution

These Terms of Service and all website-related transactions are governed by applicable laws of the United States.

In the event of a dispute, we encourage resolution through good-faith communication before pursuing formal legal remedies.

10. Customer Support & Contact Information

For questions regarding these Terms of Service or website usage, please contact us using the details below:

Email: billing@nookuplab.com
Phone: +65 (836) 74340
Address: APT BLK 709 WOODLANDS DRIVE 70 #11-15, SINGAPORE 730709, SINGAPORE
Business Hours: Monday–Friday, 8:00 AM – 4:00 PM
Shipping Coverage: United States

We are committed to transparency, security, and reliability in all transactions, ensuring a safe and consistent shopping experience for users.