Modern Furniture for Your Home
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Shipping Policy

 

This policy clearly explains how orders placed on our website are processed, shipped, and delivered. Our store is committed to providing a transparent and reliable shipping experience in accordance with applicable U.S. consumer protection regulations.

1. Shipping Coverage

We offer delivery services throughout the United States. Orders are shipped exclusively to addresses located within the United States.

2. Shipping Costs

All items purchased through our website qualify for free shipping within the United States.
No additional shipping fees are charged at checkout.

3. Order Processing Time

After payment is successfully completed, orders are typically processed within 1–5 business days.

Processing Cutoff Time:

  • Orders placed before 4:00 PM (Monday–Friday) will be processed on the same day.
  • Orders placed after 4:00 PM will begin processing on the next business day.
  • If a public holiday occurs, order processing will start on the next business day.

4. Shipping Method & Estimated Delivery Time

Orders are shipped using qualified logistics partners.

  • Once shipped, the estimated delivery time is 6–12 business days, depending on destination and logistics conditions within the United States.

Delivery times may vary slightly during periods of high demand or for large furniture items. Any significant updates will be communicated by email.

5. Taxes and Applicable Fees

All prices displayed on our website may be subject to applicable taxes.
Applicable taxes are calculated and shown at checkout. No additional charges are required upon delivery.

6. Order Tracking

After shipment, a confirmation email containing tracking information will be sent.
Customers may use the tracking details to monitor delivery progress in real time.

7. Responsibility and Address Accuracy

We ensure secure handling and delivery of all shipments.
If an order is damaged or lost during transit, we will coordinate with the carrier to investigate and assist accordingly.

Address corrections must be submitted before shipment. Delays caused by incorrect or incomplete addresses are the responsibility of the recipient.

8. Customer Support & Contact Information

For questions regarding shipping, order processing, tracking, or returns, please contact us using the details below:

Email: billing@nookuplab.com
Phone: +65 (836) 74340
Address: APT BLK 709 WOODLANDS DRIVE 70 #11-15, SINGAPORE 730709, SINGAPORE
Business Hours: Monday–Friday, 8:00 AM – 4:00 PM
Shipping Coverage: United States

We strive to provide a dependable, clear, and customer-focused shipping experience.