Privacy Policy

 

Protecting user privacy is a top priority for us. This Privacy Policy explains how personal information is collected, used, stored, and protected when users interact with our website, in accordance with applicable United States privacy and consumer protection laws.

1. Scope of Application

This policy applies to all users who visit, browse, or make purchases through our website.

It covers personal information voluntarily provided by users, such as name, address, contact details, and payment information, as well as data collected automatically through digital technologies including cookies.

By using the website, users acknowledge and accept the terms of this Privacy Policy.

2. Information Collection and Use of Cookies

We collect personal information through several methods, including:

• Identification information such as name, shipping address, email address, and contact details

• Order-related information such as payment details, billing and shipping addresses, and order history

• Technical information such as IP address, device type, browser type, and browsing behavior collected through cookies

Cookies used on the website may include:

• Essential cookies required for website functionality

• Functional cookies to improve browsing experience

• Analytics cookies to evaluate website performance and usage

• Preference-based cookies to tailor website content

Users may manage or disable cookies at any time through browser settings. Disabling cookies may limit certain website functions but will not prevent general access.

3. Purpose of Data Use and Information Sharing

Collected information is used solely for legitimate purposes, including:

• Processing and delivering orders

• Providing customer support and post-purchase assistance

• Improving website performance and service quality

• Complying with applicable legal and regulatory obligations

Personal information is shared only with:

• Service providers necessary to complete transactions, including payment processing, logistics, and customer support

• Government or regulatory authorities when legally required

Personal information is never sold, rented, or transferred for commercial marketing purposes.

4. Data Retention and Security Measures

Personal information is retained only for as long as necessary to fulfill its intended purpose or to comply with legal requirements.

We implement appropriate technical and organizational safeguards to protect personal information against unauthorized access, loss, alteration, or disclosure.

Cookie preferences may be updated or withdrawn at any time. Adjusting cookie settings does not prevent use of the website but may affect functionality.

5. User Rights and Requests

Users have the right to:

• Request access to personal information

• Request correction of inaccurate or incomplete information

• Request deletion of personal information, subject to legal obligations

• Request restriction of certain data processing activities

• Withdraw consent where applicable

Requests may be submitted by email. We will respond within a reasonable timeframe in accordance with applicable laws.

6. Legal Basis and Compliance

Personal information is processed based on one or more of the following legal grounds:

• Fulfillment of purchase transactions and related services

• Compliance with legal and regulatory obligations

• Legitimate interests related to website security and service improvement

• User consent where required

We are committed to responsible, transparent, and secure handling of personal information.

7. Customer Support & Contact Information

For questions regarding this Privacy Policy or personal information handling, please contact us using the details below:

Email: billing@nookuplab.com
Phone: +65 (836) 74340
Address: APT BLK 709 WOODLANDS DRIVE 70 #11-15, SINGAPORE 730709, SINGAPORE
Business Hours: Monday–Friday, 8:00 AM – 4:00 PM
Shipping Coverage: United States

We are dedicated to protecting user privacy and maintaining a secure, responsible, and transparent online environment.