Contact Us

We are committed to providing clear, reliable, and responsive support to ensure a smooth and transparent shopping experience. Users may contact us through the channels below for any questions related to our website, orders, or services.

1. Contact Methods

To get in touch with our support team, please use the following contact information:

Email: billing@nookuplab.com
Phone: +65 (836) 74340
Address: APT BLK 709 WOODLANDS DRIVE 70 #11-15, SINGAPORE 730709, SINGAPORE
Shipping Coverage: United States

We recommend contacting us by email to ensure efficient and traceable request handling.

2. Support Availability

Customer support is available Monday through Friday from 8:00 AM to 4:00 PM, excluding public holidays.

During business hours, our team is ready to assist with inquiries related to orders, shipping, returns, or general service questions.

3. Types of Requests We Handle

Through our contact service, users may:

• Request information about products available on the website

• Receive assistance with active or completed orders

• Report delivery or package-related issues

• Submit requests for returns, refunds, or order cancellations

• Share feedback, suggestions, or concerns regarding the shopping experience

4. Response Time and Commitment

We strive to respond to all inquiries promptly, clearly, and respectfully.

Each request is handled by a dedicated support representative, with a focus on providing complete and solution-oriented assistance. Our goal is to maintain service standards built on transparency, reliability, and customer care.

5. Operational Information

• Support services are available to users within the United States

• Priority is given to requests related to active orders or ongoing deliveries

We view communication as a vital part of the shopping experience. Every message is an opportunity to listen, improve, and deliver attentive and professional service.