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Order Cancellation Policy

We aim to provide customers with a simple, transparent, and flexible order management experience when shopping on our website. This Order Cancellation Policy explains the conditions and procedures for canceling an order in accordance with applicable U.S. consumer protection regulations.

1. Cancellation Conditions

Customers may request order cancellation under the following conditions:

  • An order may be canceled within 48 hours after purchase confirmation and before shipment, with a full refund issued.
  • If the order has already been shipped or if the 48-hour cancellation window has passed, cancellation is no longer possible. In such cases, customers may proceed with a return or refund request in accordance with our return and refund process.

We are committed to handling all cancellation requests promptly and transparently.

2. Cancellation Request Procedure

To request an order cancellation within the allowed timeframe, customers must contact us by email and provide the following information:

  • Order number

  • Full name of the purchaser

  • Proof of payment or a copy of the order confirmation

Our support team will review the request and provide confirmation as quickly as possible.

3. Refund Processing

Once a cancellation request is approved:

  • The refund will be initiated promptly

  • The refunded amount will be returned to the original payment method used at checkout

  • Refunds are typically processed within 1–5 business days, depending on the payment provider or financial institution

Customers will receive a confirmation notification once the refund has been completed.

4. Customer Support & Contact Information

For any questions related to order cancellation, please contact us using the information below:

Email: billing@nookuplab.com
Phone: +65 (836) 74340
Address: APT BLK 709 WOODLANDS DRIVE 70 #11-15, SINGAPORE 730709, SINGAPORE
Business Hours: Monday–Friday, 8:00 AM – 4:00 PM
Shipping Coverage: United States

We recommend contacting us by email to ensure faster and traceable request handling.

We are committed to providing clear, responsive, and customer-focused service to support a smooth and reliable order experience.